Complaints Procedure

Practice Name: Sawtry Dental
Address: 5 Gidding Road, Sawtry, Cambs, PE28 5TS
Telephone: 01487 830438
Email: sawtrydental@gmail.com

Sawtry Dental is committed to providing safe, effective, and patient-centred care in line with CQC Fundamental Standards.

Making a Complaint:
Patients are encouraged to raise concerns as soon as possible. Complaints may be made verbally, in writing, or by email using the contact details above.

Complaint Handling:
All complaints are handled openly, fairly, and without discrimination. Complaints will be acknowledged promptly and investigated by the Practice Manager or Principal Dentist.

Response Times:
We aim to acknowledge complaints within 3 working days and provide a full written response within a reasonable timeframe.

Escalation:
If you remain dissatisfied, you may refer your complaint to the Dental Complaints Service (for private dental care):
Dental Complaints Service
Telephone: 020 8253 0800
Website: www.dentalcomplaints.org.uk

Confidentiality:
Complaints are handled confidentially and in accordance with data protection legislation.

Last Updated: 11 February 2026
Review Date: 12 months from the date of last update